ICTC

HUMAN RESOURCES MANAGEMENT GUIDE
for Canadian Information and Communications Technology Companies

Return to ictc-ctic.ca .

HR Guide Contents

  • TABLE OF CONTENTS
  • FOREWORD
  • INTRODUCTION
  • MODULE I: HUMAN RESOURCES PLANNING
    • INTRODUCTION
    • PLANNING OBJECTIVES
    • PLANNING STEPS
    • Tools:
      • 1 – Model for forecasting human resources requirements
      • 2 – Sample action plan for human resources planning
      • 3 – Sample metrics calculations
  • MODULE II: HIRING
    • INTRODUCTION
    • HIRING OBJECTIVES
    • STEPS IN THE RECRUITING PROCESS
    • RECRUITING INTERNATIONAL TALENT
    • ADDITIONAL EXEMPTIONS TO NOTE
    • OTHER RECRUITMENT CONSIDERATIONS
    • Tools:
      • 4 – Sample job profile: IT analyst
      • 5 – Development chart: profile for the ideal candidate for IT analyst
      • 6 – Sample job posting
      • 7 – CV selection chart
      • 8 – Sample rejection letter
      • 9 – Examples of selection interview questions
      • 10 – Selection interview chart
      • 11 – Candidate evaluation chart
      • 12 – Sample consent form
      • 13 – Sample promise to hire letter
  • MODULE III: EMPLOYEE MANUAL
    • Tool:
      • 14 – Memory-aid for the development of the employee manual
  • MODULE IV: INDUCTION AND ORIENTATION
    • INTRODUCTION
    • OBJECTIVES OF INDUCTION AND ORIENTATION
    • STEPS IN THE INDUCTION AND ORIENTATION PROCESS
    • Tools:
      • 15 – Sample orientation preparation chart
      • 16 – Task training chart
      • 17 – Probation period evaluation chart
  • MODULE V: COMPENSATION POLICY
    • INTRODUCTION
    • STEPS IN THE DEVELOPMENT OF A COMPENSATION & REWARDS PROGRAM
    • CRITERIA FOR COMPARISON BETWEEN LEVELS
    • Tool:
      • 18 – Sample salary scale
  • MODULE VI: ESTABLISHING GOALS & MANAGING EMPLOYEE PERFORMANCE
    • INTRODUCTION
    • Tools:
      • 19 – Phase 1 chart – Discussion and mutual agreement/performance evaluation
      • 20 – Phase 2 chart – Progress meeting/performance evaluation
      • 21 – Phase 3 chart – Annual meeting/performance evaluation
  • MODULE VII: EMPLOYEE TRAINING & DEVELOPMENT
    • INTRODUCTION
    • Tools:
      • 22 – Identification chart for employee training needs
      • 23 – Identification chart for training needs
      • 24 – General training plan
      • 25 – Specific training plan
      • 26 – Training evaluation chart
      • 27 – Knowledge transfer evaluation chart
  • MODULE VIII: DISCIPLINARY MEASURES
    • INTRODUCTION
    • CAUTION
    • OBJECTIVES OF DISCIPLINARY MEASURES
    • KEY DEFINITIONS
    • STEPS IN THE APPLICATION OF DISCIPLINARY MEASURES
    • Tool:
      • 28 – Sample written notice of disciplinary sanction
  • MODULE IX: WORKPLACE HEALTH AND SAFETY
    • INTRODUCTION
  • MODULE X: SUPERVISION AND COACHING
    • INTRODUCTION
    • SUPERVISION CYCLE
    • TIME AND PRIORITY MANAGEMENT
    • COMMUNICATION
    • LEADERSHIP
  • MODULE XI: THE DIVERSE WORKPLACE
    • INTRODUCTION
    • OBJECTIVES OF THE CHAPTER
    • KEY DEFINITIONS
    • A DIVERSE ORGANIZATION
    • THE DIVERSITY PROGRAM
    • LEGAL CONSIDERATIONS
    • RECRUITMENT
    • INTEGRATION
    • Tool:
      • 29 – The five broad categories below provide a framework by which to commencedefining a diversity program.
  • MODULE XII: EMPLOYEE RETENTION
    • INTRODUCTION
    • OBJECTIVES OF AN EMPLOYEE RETENTION PROGRAM
    • ELEMENTS OF EMPLOYEE RETENTION
    • RETENTION STEPS FOR ICT EMPLOYEES
    • Tools:
      • 30 – Assess the Strength of Your Workplace
      • 31 – Exit Interviews
  • CONCLUSION
  • BIBLIOGRAPHY

Downloadable Tools

  • Download All Tools
  • Tool 1 – Model for forecasting human resources requirements
  • Tool 2 – Sample action plan for human resources planning
  • Tool 3 – Sample metrics calculations
  • Tool 4 – Sample job profile
  • Tool 5 – Candidate profile development chart
  • Tool 6 – Sample job posting
  • Tool 7 – CV selection chart
  • Tool 8 – Sample rejection letter
  • Tool 9 – Examples of selection interview questions
  • Tool 10 – Selection interview chart
  • Tool 11 – Candidate evaluation chart
  • Tool 12 – Sample consent form
  • Tool 13 – Sample promise to hire
  • Tool 14 – Memory aid for the development of the employee manual
  • Tool 15 – Sample orientation preparation chart
  • Tool 16 – Task training chart
  • Tool 17 – Probation period evaluation chart
  • Tool 18 – Sample salary scale
  • Tool 19 – Phase 1 chart – Discussion and mutual agreement
  • Tool 20 – Phase 2 chart – Progress meeting
  • Tool 21 – Phase 3 chart – Annual meeting
  • Tool 22 – Identification chart for employee training needs
  • Tool 23 – Identification chart for manager training needs
  • Tool 24 – General training plan
  • Tool 25 – Specific training plan
  • Tool 26 – Training evaluation chart
  • Tool 27 – Knowledge transfer evaluation chart
  • Tool 28 – Sample written notice of disciplinary sanction
  • Tool 29 – Framework to define a diversity program
  • Tool 30 – Assess the Strength of Your Workplace
  • Tool 31 – Exit Interviews