HUMAN RESOURCES MANAGEMENT GUIDE
for Canadian Information and Communications Technology Companies
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HR Guide Contents
TABLE OF CONTENTS
FOREWORD
INTRODUCTION
MODULE I: HUMAN RESOURCES PLANNING
INTRODUCTION
PLANNING OBJECTIVES
PLANNING STEPS
Tools:
1 – Model for forecasting human resources requirements
2 – Sample action plan for human resources planning
3 – Sample metrics calculations
MODULE II: HIRING
INTRODUCTION
HIRING OBJECTIVES
STEPS IN THE RECRUITING PROCESS
RECRUITING INTERNATIONAL TALENT
ADDITIONAL EXEMPTIONS TO NOTE
OTHER RECRUITMENT CONSIDERATIONS
Tools:
4 – Sample job profile: IT analyst
5 – Development chart: profile for the ideal candidate for IT analyst
6 – Sample job posting
7 – CV selection chart
8 – Sample rejection letter
9 – Examples of selection interview questions
10 – Selection interview chart
11 – Candidate evaluation chart
12 – Sample consent form
13 – Sample promise to hire letter
MODULE III: EMPLOYEE MANUAL
Tool:
14 – Memory-aid for the development of the employee manual
MODULE IV: INDUCTION AND ORIENTATION
INTRODUCTION
OBJECTIVES OF INDUCTION AND ORIENTATION
STEPS IN THE INDUCTION AND ORIENTATION PROCESS
Tools:
15 – Sample orientation preparation chart
16 – Task training chart
17 – Probation period evaluation chart
MODULE V: COMPENSATION POLICY
INTRODUCTION
STEPS IN THE DEVELOPMENT OF A COMPENSATION & REWARDS PROGRAM
CRITERIA FOR COMPARISON BETWEEN LEVELS
Tool:
18 – Sample salary scale
MODULE VI: ESTABLISHING GOALS & MANAGING EMPLOYEE PERFORMANCE
INTRODUCTION
Tools:
19 – Phase 1 chart – Discussion and mutual agreement/performance evaluation
20 – Phase 2 chart – Progress meeting/performance evaluation
21 – Phase 3 chart – Annual meeting/performance evaluation
MODULE VII: EMPLOYEE TRAINING & DEVELOPMENT
INTRODUCTION
Tools:
22 – Identification chart for employee training needs
23 – Identification chart for training needs
24 – General training plan
25 – Specific training plan
26 – Training evaluation chart
27 – Knowledge transfer evaluation chart
MODULE VIII: DISCIPLINARY MEASURES
INTRODUCTION
CAUTION
OBJECTIVES OF DISCIPLINARY MEASURES
KEY DEFINITIONS
STEPS IN THE APPLICATION OF DISCIPLINARY MEASURES
Tool:
28 – Sample written notice of disciplinary sanction
MODULE IX: WORKPLACE HEALTH AND SAFETY
INTRODUCTION
MODULE X: SUPERVISION AND COACHING
INTRODUCTION
SUPERVISION CYCLE
TIME AND PRIORITY MANAGEMENT
COMMUNICATION
LEADERSHIP
MODULE XI: THE DIVERSE WORKPLACE
INTRODUCTION
OBJECTIVES OF THE CHAPTER
KEY DEFINITIONS
A DIVERSE ORGANIZATION
THE DIVERSITY PROGRAM
LEGAL CONSIDERATIONS
RECRUITMENT
INTEGRATION
Tool:
29 – The five broad categories below provide a framework by which to commencedefining a diversity program.
MODULE XII: EMPLOYEE RETENTION
INTRODUCTION
OBJECTIVES OF AN EMPLOYEE RETENTION PROGRAM
ELEMENTS OF EMPLOYEE RETENTION
RETENTION STEPS FOR ICT EMPLOYEES
Tools:
30 – Assess the Strength of Your Workplace
31 – Exit Interviews
CONCLUSION
BIBLIOGRAPHY
Downloadable Tools
Download All Tools
Tool 1 – Model for forecasting human resources requirements
Tool 2 – Sample action plan for human resources planning
Tool 3 – Sample metrics calculations
Tool 4 – Sample job profile
Tool 5 – Candidate profile development chart
Tool 6 – Sample job posting
Tool 7 – CV selection chart
Tool 8 – Sample rejection letter
Tool 9 – Examples of selection interview questions
Tool 10 – Selection interview chart
Tool 11 – Candidate evaluation chart
Tool 12 – Sample consent form
Tool 13 – Sample promise to hire
Tool 14 – Memory aid for the development of the employee manual
Tool 15 – Sample orientation preparation chart
Tool 16 – Task training chart
Tool 17 – Probation period evaluation chart
Tool 18 – Sample salary scale
Tool 19 – Phase 1 chart – Discussion and mutual agreement
Tool 20 – Phase 2 chart – Progress meeting
Tool 21 – Phase 3 chart – Annual meeting
Tool 22 – Identification chart for employee training needs
Tool 23 – Identification chart for manager training needs
Tool 24 – General training plan
Tool 25 – Specific training plan
Tool 26 – Training evaluation chart
Tool 27 – Knowledge transfer evaluation chart
Tool 28 – Sample written notice of disciplinary sanction
Tool 29 – Framework to define a diversity program
Tool 30 – Assess the Strength of Your Workplace
Tool 31 – Exit Interviews